Shipping Policy

At hart., every order is carefully prepared and dispatched from within Australia.

We aim to make delivery simple, reliable, and stress-free.

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Shipping Within Australia

We currently ship Australia-wide using Australia Post.

Delivery is available to all areas serviced by Australia Post, including PO Boxes and parcel lockers.

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Processing Time

Orders are processed within 1–2 business days.

Once your order has been dispatched, you will receive tracking details via email so you can follow its journey.

Please note that once an order has been shipped, it cannot be modified or cancelled.

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Delivery Options

We offer both Standard and Express shipping at checkout.

Estimated delivery times will vary depending on your location and the service selected.

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Shipping Costs

Shipping rates are calculated at checkout based on your chosen delivery method.

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Delays

While we work closely with Australia Post to ensure timely delivery, occasional delays may occur, particularly during peak periods or due to factors outside our control.

If your order appears delayed, please reach out to us at help@hartinterior.com and we’ll be happy to assist.

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Lost or Missing Parcels

If your parcel is lost in transit, we will arrange a replacement or refund once confirmed.

If tracking shows your parcel as delivered but you have not received it, please contact us as soon as possible and we will help resolve the issue promptly.